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House-call & hotel doctor in Playa del Carmen

A general doctor comes to your home, your apartment or your hotel — day or night.

No waiting room, no moving a sick patient, no driving with a fever.

Request a doctor now
+52 984 745 0294
Available 24 hours
Playa del Carmen & Cancún
English · Spanish · Italian
20+ years of experience
When someone gets sick at home, the last thing you want is to load them into a car and wait your turn. We come to you.

Go-To Doc is a medical group with more than 20 years caring for the Riviera Maya and two clinics of our own — Playa del Carmen and Bacalar. Our house-call service covers Playa del Carmen and Cancún: we come to homes, apartments, vacation rentals and hotels, 24 hours a day.

We care equally for those who live here — families who want a real family doctor — and those who are visiting and need it solved fast, in their own language.

When to call a house-call doctor

  • Fever, bad flu, throat or ear infection
  • Stomach problems, diarrhea, vomiting, dehydration
  • Sick children who are better off not leaving home
  • Older adults or people with limited mobility
  • Wound care, stitches and minor emergencies
  • Allergic reactions, bites, severe sunburn
  • Feeling ill in the middle of the night, when there’s nowhere to go
 
Is it a serious emergency?
If there’s chest pain, difficulty breathing, loss of consciousness, heavy bleeding or a serious accident, call emergency services (911) or go to the nearest hospital. House calls are for minor emergencies and general medicine.

How it works

Message us on WhatsApp
Tell us what’s going on and where you are. A person answers, not a bot.
We confirm time and cost
We tell you how long the doctor will take and how much it costs, before heading out. No surprises.
The doctor comes to you
A full consultation at your home or hotel: examination, diagnosis and treatment.
Follow-up
Prescription, instructions and follow-up on WhatsApp. If you need lab work, X-rays or a specialist, we coordinate it.

What the house call includes

Full medical consultation
History, examination and diagnosis, with all the time it takes.
Prescription and treatment
A valid prescription and clear written instructions.
Lab work and portable X-ray
If tests are needed, they come to where the patient is.
Transfers and specialists
If the case calls for it, we coordinate a transfer or referral to a trusted specialist.

Areas we cover

House-call service in downtown Playa del Carmen and surrounding areas, and also in Cancún (hotel zone and city). In Tulum we provide house-call and hotel care; in Bacalar we have our own clinic as well as house-call care.

Downtown Playa del Carmen

Playacar

Hotel zone
Vacation rentals

Cancún

Puerto Aventuras

Puerto Morelos

Akumal
Don’t see your area? Message us and we’ll confirm coverage and arrival time.

Frequently asked questions

How long does the doctor take to arrive?
It depends on the time and where you are. When you message us we confirm a realistic estimate before the doctor heads out — we don’t leave you waiting without knowing.

Yes. House-call service runs 24 hours, every day. The clinic is open 9am–8pm, and night hours run 8pm–9am.

Yes. Our doctors treat patients in Spanish and English, and Dr. Bernardo also speaks Italian. We also get by in French.

We have experience with insurers and travel-assistance companies. We provide the medical documentation your insurer needs for reimbursement. Message us with your insurer’s name and we’ll guide you.
Yes, we care for the whole family — including children and babies — both at the clinic and at home.
Absolutely, and it’s exactly what many residents are looking for. We keep your history and your family: you stop starting from scratch every time.

Request a doctor now

Available 24h, every day
Playa del Carmen & Cancún
ES · EN · IT
WhatsApp
+52 984 745 0294

Consultation cost

Service

From

Clinic · 9am–8pm

600$

Clinic · 8pm–9am

1500$

House call downtown · day

1500$

House call downtown · night

2000$

House call outskirts · 24h

3000$

Prices in Mexican pesos. We confirm the exact cost on WhatsApp before the doctor heads out.

Our doctors

Dr. Bernardo Díaz · Lic. 4199632

Dr. Omar Nicolás · Lic. 11687361

Dr. Carolina Tun · Lic. 11687402

Meet the team

Need a doctor at your home?

Message us now. We’ll tell you how long we’ll take and what it costs, before heading out.
Request a doctor
+52 984 745 0294