Hotel & house-call doctor in Cancún
A general doctor comes to your hotel, your rental or your home in Cancún — 24 hours, in English or Spanish.
Without leaving your room, without hunting for a hospital.
Available 24 hours
Hotel zone & city
English · Spanish · Italian
Documentation for your insurer
Getting sick while traveling is scary: you don’t know the system, you don’t know who to call, and you don’t want to lose your vacation in a waiting room.
Go-To Doc is a medical group with more than 20 years in the Riviera Maya and two clinics of our own in Playa del Carmen and Bacalar. In Cancún we provide house calls and hotel visits: the doctor comes to where you are, examines you calmly and leaves you treatment and written instructions.
We care for tourists and for people who live in Cancún and want a trusted doctor who speaks their language.
When to call a doctor to your hotel
- Stomach infection, traveler’s diarrhea, dehydration
- Fever, flu, throat or ear infection
- Severe sunburn, bites, allergic reactions
- Sick children on vacation
- Wound care, stitches and minor emergencies
- You need medical documentation for your travel insurance
Is it a serious emergency?
For chest pain, difficulty breathing, loss of consciousness, heavy bleeding or a serious accident, call 911 or go to the nearest hospital. House calls cover minor emergencies and general medicine.
For chest pain, difficulty breathing, loss of consciousness, heavy bleeding or a serious accident, call 911 or go to the nearest hospital. House calls cover minor emergencies and general medicine.
How it works
Message us on WhatsApp
Tell us what you feel and which hotel or area you’re in. A person answers you.
We confirm time and cost
Before the doctor heads out you know how long it takes and what it costs.
The doctor comes to your room
A full consultation wherever you are, in your language.
Documentation for your insurer
Prescription, medical report and receipt to claim reimbursement with your insurer.
Areas we cover in Cancún
Hotel Zone
Downtown Cancún
Puerto Cancún
Playa Mujeres
Vacation rentals
Airport
Cancún is served as a house-call coverage area; our clinics are in Playa del Carmen and Bacalar. Message us and we’ll confirm arrival time.
Frequently asked questions
Do you have a clinic in Cancún?
No. Our clinics are in Playa del Carmen and Bacalar. In Cancún we provide house calls and hotel visits — the doctor comes to where you are.
How long does it take to arrive?
It depends on the time and the area. We give you a realistic estimate on WhatsApp before the doctor heads out.
Can I use my travel insurance?
We work with insurers and assistance companies, and we provide the medical documentation they require for reimbursement. Message us with your insurer’s name and we’ll guide you.
Do you speak English?
Yes, we treat patients in Spanish and English; Dr. Bernardo also speaks Italian.
Doctor to your hotel
24h, every day
Hotel zone & city
Report for your insurer
Do you coordinate medical care?
If you’re an insurer or assistance company, we cover the entire Cancún–Playa–Tulum–Bacalar corridor with a single medical network.